Privacy Policy

This Privacy Policy explains how Techflow Infotech ("we", "us") collects, uses and protects personal data when you visit our website or use our services. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information we collect

• Enquiry data: name, company, email, phone number, the service you are interested in and your message, when you submit our contact form.
• Newsletter data: your email address, if you subscribe.
• Technical data: IP address, browser type and pages visited, collected for security and analytics.

2. How we use it

• To respond to your enquiry and provide quotations or services.
• To send newsletters you have subscribed to (you can unsubscribe at any time).
• To secure our website and prevent spam or abuse.
• To meet legal, tax and regulatory obligations.

3. Sharing

We do not sell your personal data. We share it only with service providers who help us operate (for example, email and hosting providers) under confidentiality obligations, or where required by law.

4. Retention

Enquiry data is kept for as long as needed to respond and maintain a business relationship, and then deleted or anonymised. Newsletter data is kept until you unsubscribe.

5. Your rights

You may request access to, correction of or erasure of your personal data, withdraw consent, or raise a grievance by emailing our Grievance Officer at the support email listed on our Contact page. We will respond within the timelines required by law.

6. Security

We use reasonable technical and organisational measures, including encrypted connections, access controls and regular updates, to protect your data.

7. Changes

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.