Managed IT & Support
Proactive support, remote troubleshooting & IT AMC
Stop waiting for things to break. Our managed IT service combines a responsive helpdesk with proactive monitoring, patching and preventive maintenance, so most problems are solved before your team notices. Choose a comprehensive or non-comprehensive AMC, or a dedicated on-site engineer (FMS), with clear SLAs and monthly reports.
At a glance
- Defined SLAs & escalation matrix
- Remote + on-site support
- Comprehensive & non-comprehensive AMC
- Monthly health & ticket reports
- Asset inventory & license tracking
Technologies
What's included
Helpdesk & remote support
Phone, email, WhatsApp and ticket-based support with secure remote sessions to resolve most issues in minutes.
Proactive monitoring
Health monitoring for servers, endpoints, backups and network devices with alerts before failures happen.
System administration
Active Directory / Entra ID, Microsoft 365 and Google Workspace admin, user on/off-boarding, file servers and permissions.
Comprehensive IT AMC
Annual maintenance covering desktops, laptops, printers, network and CCTV, with preventive visits and parts options.
Patching, antivirus & backup
OS and software updates, endpoint protection management and verified backup with restore testing.
Resident engineers (FMS)
Dedicated on-site engineers for larger offices, backed by our senior team and escalation matrix.
Choose your support tier
Essential
For small offices that need dependable, on-call IT help.
- Remote helpdesk (business hours)
- On-site visits on request
- Desktop, laptop & printer support
- Antivirus & update checks
- Discounted hardware pricing
Business AMC
Proactive, SLA-backed care for growing teams.
- Unlimited remote support
- Scheduled preventive visits
- Network, CCTV & server coverage
- Patch, backup & AV management
- Defined SLA & monthly reports
- Priority on-site response
Enterprise / FMS
Dedicated engineers and full IT ownership.
- On-site resident engineer(s)
- 24/7 critical-issue line
- Asset & license management
- Vendor & ISP coordination
- Quarterly IT roadmap reviews
- Software & integration hours included
How a Managed IT & Support project runs
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1
Assess
Site visit or discovery call to capture requirements, constraints and budget.
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2
Plan
Written proposal with scope, bill of materials or spec, timeline and SLA.
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3
Implement
Installation, configuration or development by our in-house team, then testing and handover.
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4
Support
Documentation, training and ongoing maintenance through AMC or a support retainer.
Not sure where to start? Let's map it out together.
Book a free 30-minute consultation or on-site survey. You'll get a clear, no-obligation recommendation.